Cypress Semiconductor
TAKE A LOOK AT WHAT YOU SAID AND WHAT WE DID TO MAKE IT BETTER.
You said you wanted more training on our products. This year we are offering new Hands-On Training Workshops across the globe including:
You can find a complete list of available Workshops here. We have also released two new Free Online Video Training Series:
A complete list of available Free Online Video Trainings can be found here.
QUICK ACCES TO PRODUCT ROADMAPS
You wanted easier access to Cypress product roadmaps.
We have given you access to detailed roadmaps for all our products on the website. Just select "Product Roadmaps" under the "Design Support" tab on the top navigation bar, or access via keyword search. Click here for a list of available roadmaps.
BETTER QUALITY TECHNICAL DOCUMENTATION
You wanted high quality application notes.
We changed our process to significantly improve the quality and readability of our application notes. We also test to ensure the included example projects work in each software update.
ACTIVE COMMUNITY
You asked for an active forum with no questions left unanswered.
Cypress has migrated to a new and improved community - Cypress Developer Community (CDC) 3.0 - to bring you all Cypress products in a single platform. The new community is continuously monitored by our technical support team to ensure that no questions are left unanswered. In addition, the community has a robust search platform enabling you to find quick answers to all your questions. CDC 3.0 is a great location to upload your latest projects and share your ideas with like-minded problem solvers.
TIMELY TECHNICAL SUPPORT
You asked for timely technical support.
Cypress provides best-in-class technical support for all your technical queries on the Cypress Developer Community (CDC) 3.0. You have access to community experts, product enthusiasts and fellow developers on CDC 3.0. In addition, we have a dedicated team of Application Engineers across different time zones eager to assist you with your technical queries on CDC 3.0. We provide local language support in Mandarin and Japanese.
INTUITIVE ONLINE SEARCH
You said you needed better online search.
We enhanced our search engine. We also added predictive text capabilities to make it easier to find the technical resources you are looking for.
SHORTER LEAD TIME
You said you wanted shorter lead times to meet your shipping schedule needs.
Throughout 2017 and early 2018 we stabilized and reduced our lead-times in several product families, including PSoC, MCU, Wireless, and Analog products. We expanded capacity at front end and backend steps, and improved our inventory strategy planning. The NAND/NOR Flash portfolio of products has been experiencing supply tightness due to increased demand. As a countermeasure, we have added external and internal capacity at sort and test operations, and optimized wafer starts. Nonetheless, we expect the tight supply to continue through 2018, because of the continuing high demand.
On the On-Time-Delivery front, we are proud of our consistent performance of 99% on time - achieved through optimized planning, flexible-manufacturing and a simplified supply chain. We are committed to sustaining this performance in the years to come.
CUSTOMER SERVICE
You have asked for faster response time, so we have:
- Increased our Electronic Data Interchange (EDI) resources to accommodate customer requests for EDI.
- Engaged in customer consignment programs for large volume requirements.
- Set up customers to receive their backlog and lead time reports
- Centralized our customer service department to provide broader support
You gave us great feedback on PSoC Creator™ 3.X. Here are a few new features you get in PSoC Creator 4.X as a result of your feedback.
- Text files for schematic and design-wide resources are now available.
- Support for custom New Project templates.
- An improved Start Page
- Improved support for single-step debugging with interrupts
- Pre- and post-build user commands
- New components and many new code examples
FEATURE-RICH PSoC CREATOR
“All of the features that you see coming out of Cypress are direct input from customer feedback. What the customers need the most continues to show up on their next releases.”
David Smith
Founder, Wildcat Technologies